1800s Privacy Policy — How We Protect Your Information
User privacy is a priority at 1800s. This policy clearly explains what information we collect, how it is used, how it is protected, and the rights you hold as a user of our platform in Malaysia.
Last updated: January 2026. This policy applies to all users of the 1800s platform.
What information does 1800s collect?
When you register or use the 1800s platform, we collect certain categories of information for the purposes outlined in this policy. Data collection is carried out transparently and only as necessary to deliver our services.
Account Information: Username, mobile number, password (stored in hashed form), and profile information provided during registration.
Payment Information: Deposit and withdrawal transaction details in Malaysian Ringgit (RM) via FPX and Touch 'n Go eWallet. We do not store credit/debit card information directly — all payment processing is handled through secure, recognised payment service providers.
Device & Browser Information: Your IP address, device type, operating system, browser type, and login session data are automatically collected for security purposes and to detect unauthorised activity.
Usage Data: Records of in-platform activity, including games played, session duration, and navigation actions. This data is used to improve user experience and support fraud detection.
- Information Collected
- How We Use Your Information
- Cookies & Tracking
- Data Storage & Security
- Third-Party Sharing
- User Rights & Policy Amendments
How is your information used?
Information collected by 1800s is used exclusively for the purposes below and will not be used beyond the stated scope without user consent:
To create, verify, and manage user accounts, and to securely process MYR deposit and withdrawal transactions.
To detect and prevent fraud, unauthorised access, multi-account usage, and activities that violate our terms of use.
To analyse usage patterns and improve overall platform design, technical performance, and user experience.
To contact users regarding account issues, transaction confirmations, complaint responses, and important security notifications.
Cookies & Tracking Technologies
The 1800s platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your web browser when you visit our platform.
We use several types of cookies:
- Session Cookies: Required to maintain your login state during an active session. This cookie is automatically deleted when you close your browser.
- Preference Cookies: Saves your language settings and display preferences for future sessions.
- Analytical Cookies: Used to understand how users interact with the platform for internal improvement purposes only.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality, including the ability to log in.
User data storage and security
All personal information on 1800s is stored on servers protected by 256-bit SSL encryption — the same security standard used by leading banks and financial institutions in Malaysia.
User passwords are never stored in their original form — they are processed through a one-way hashing function that cannot be reversed. Access to the user database is restricted to authorised personnel only and is subject to strict internal security protocols.
Account information for users inactive for more than two (2) years may be archived or deleted in accordance with our internal data management policy, unless retention is required for legal compliance or active investigations.
Sharing information with third parties
1800s does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes without explicit user consent. However, there are limited situations where information may be shared:
- Payment Providers: Transaction information required for payment processing is shared with local payment service providers (such as FPX processors) solely to facilitate the secure completion of MYR transactions.
- Game Providers: Minimum technical data required to ensure games function correctly may be shared with third-party game providers. These providers are bound by strict confidentiality agreements.
- Legal Requirement: 1800s may be required to disclose user information to legitimate Malaysian authorities in the event of a court order, criminal investigation, or applicable legal compliance requirement.
- Fraud Prevention: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate regulatory or law enforcement authorities.
All data sharing is carried out with appropriate security measures and covers only the minimum information required for the stated purpose.
Your rights as a user of this platform
As a registered 1800s user, you have the following rights regarding your personal data, subject to applicable data protection laws in Malaysia:
- Right of Access: You have the right to request a copy of the personal information we hold on your account. Requests can be submitted via our support email.
- Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. Users can update basic profile information through their account settings.
- Right to Erasure: You may request the deletion of your account and personal data, provided there are no outstanding legal or financial obligations.
- Right to Object to Processing: You may object to the processing of your data for specific purposes, such as marketing analytics.
To exercise any of the above rights, please contact our support team at [email protected]. Requests will be processed within 14 business days.
1800s reserves the right to amend this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. The latest version will always be available on this page. Continued use of the platform after any amendments are published will be considered acceptance of the updated policy. For enquiries, contact [email protected]. See also Terms & Conditions us.
Have a question about your privacy?
The 1800s support team is available to assist with any enquiries related to our privacy policy, user rights, or data access requests.
- Email: [email protected]
- Response within 14 business days
- References FAQ for quick guidance